Customer Service & Visual Signatures

"10 Simple Ways to Signature Service"
"Simple (and Free) Customer Service Solutions for Restaurants and Eating Establishments" By Albert Barneto
“Signature service” is a term that I use to describe customer service that is fresh and unique to a customer’s experience with your business. All companies have “signature products” that separate them from the rest of the pack, something that their competitor lacks. "Signature service" is just that. Customer service that is unique and special; that when a guest leaves your restaurant they scratch their heads and go “WOW”. That my friends, IS what I call “Signature Service”.

1. First impressions
2. Treat your customers as guests
3. Listen to your guests when they’re ordering
4. Use manners
5. Names instead of numbers
6. Be accommodating
7. Be an ambassador to your restaurant
8. I want to be a “regular” too!
9. Open the doors.
10. Thank You! Thank You! Thank You!

See also on the same shelf:

Visual Signatures and Information Visualization

Call Centre (s) Culture in-making

Converting Browsers Into Buyers — Know Your Ecommerce Math

Business Planet: Mapping the Business Environment

Info courtesy: Dr. John Jaeger
Interesting World Bank Site - "Take a trip around the world to discover how easy (or difficult) it is to do business in 181 economies."
Your business faculty members might find this site particularly interesting.

Financial Crisis: Say it Visually

"A short video can be worth a thousand Powerpoint slides" - Harvard University




Info courtesy: kenneth parker @ Understanding The Financial Crisis--For Kids and Grownups

On the same shelf:

Leverage: One Cause of the Financial Crisis

Becoming Screen Literate (aka Digital Literacy, Browser Literacy)

By KEVIN KELLY
Published: November 21, 2008 @ NYTimes.com
Everywhere we look, we see screens. The other day I watched clips from a movie as I pumped gas into my car. The other night I saw a movie on the backseat of a plane. We will watch anywhere. Screens playing video pop up in the most unexpected places — like A.T.M. machines and supermarket checkout lines and tiny phones; some movie fans watch entire films in between calls. These ever-present screens have created an audience for very short moving pictures, as brief as three minutes, while cheap digital creation tools have empowered a new generation of filmmakers, who are rapidly filling up those screens. We are headed toward screen ubiquity. continue reading

NB. Info courtesy: doshdosh.com

See also on the same shelf:

INTERACTIVE MAP: U.S. Newspapers pick the president

Info courtesy: markstoneman @ Newspaper Endorsements & blog.techfun.org

10000words.net: "The following map is a collective representation of the endorsements made by newspapers across the country for the 2008 presidential candidates. Currently Sen. Barack Obama leads Sen. John McCain in the number of endorsements made by the nation's newspapers as indicated by the blue markers. You can read the actual endorsement from each newspaper by clicking on the corresponding marker:"

http://10000words.net/presidential-endorsement-map.html
See also previous post: Visualizing Election Polls: An Animated, Interactive Way To Analyze Opinion Data

Visualizing Election Polls: An Animated, Interactive Way To Analyze Opinion Data

ScienceDaily (Oct. 6, 2008) — "Do you want to know the percentage of white women who support vice presidential candidate Sarah Palin? What about college-educated versus high school-educated white women? Or those who also hunt?"
Continue reading / see alos: 5 Ways To Visualize The U.S. Elections

PS. This post is inspired by a visual: Palin's Debate Technique by deunadiana @ Cosmopolites' Kaffeeklatsch