About this Blogsphere:

This blogsphere attempts to capture, catalog and share resources relating to visual perception of information. It is about a world mostly dealing with Physical (Touch, Taste, See/Sight, Smell and Hear) and sometimes Metaphysical (and that is none-of-the-above category). Physical, for instance, touch (e.g., feel, felt, found), look and visualization, is here with an attempt to combine verbal, vocal and visual--to synchronously see, hear, share and do much more. Interestingly, in order to visualize one does not need special skills, competencies, etc. It is all about common sense, especially with human visualizations. In short, "information is in the eye of the beholder." Continue reading much more all-ado-about this Blogosphere

Akbani is a Cutchi Memon family name.

January 16, 2009

Customer Service & Visual Signatures


"10 Simple Ways to Signature Service"
"Simple (and Free) Customer Service Solutions for Restaurants and Eating Establishments" By Albert Barneto
“Signature service” is a term that I use to describe customer service that is fresh and unique to a customer’s experience with your business. All companies have “signature products” that separate them from the rest of the pack, something that their competitor lacks. "Signature service" is just that. Customer service that is unique and special; that when a guest leaves your restaurant they scratch their heads and go “WOW”. That my friends, IS what I call “Signature Service”.
1. First impressions
2. Treat your customers as guests
3. Listen to your guests when they’re ordering
4. Use manners
5. Names instead of numbers
6. Be accommodating
7. Be an ambassador to your restaurant
8. I want to be a “regular” too!
9. Open the doors.
10. Thank You! Thank You! Thank You!
See also on the same shelf:
  • Visual Signatures and Information Visualization
  • Call Centre (s) Culture in-making
  • Converting Browsers Into Buyers — Know Your Ecommerce Math
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    1 comment:

    Shaune said...

    Signature service, adding value to the experience, is something that we work hard at at Clear View Eye Care. It is always a challenge to anticipate needs and deliver above and beyond.

    12:59 AM

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